FY25 Graduate Customer Quality Engineer (m/w/d)

Job ID: R244774

Your main tasks will be:

Customer Interaction

• Technical discussion with customers on semiconductors and their applications (Fab processes, Assembly, Packages, Specification)
• Support on joint qualification questions (incl. APQP, PPAP, PPA) for Customers and Sales Team
• Negotiate Customer Agreements
• Provide support and accompany Customer audit requests
• Regular customer visits
• Advocate for continuous improvement and Zero-Defect approach of related manufacturing and business processes

Failure Analysis

• Customer Interface for Failure Analysis requests
• Evaluate Customer return failure descriptions
• Organize failure analysis initiations
• Failure Analysis results discussion with Customers
• Communication with product / failure analysis sites

Change Management

• Work with the Customer on PCN, PDN and get approval on changes

Internal Activities

• Keep track of case responses in order to meet Customers expected cycle times
• Maintain Customer related quality statistics and score cards
• Identify quality improvement opportunities for the Customer
• Maintain return databases
• Interfaces closely with Sales Teams and Business Units

Our expectations on you as our candidate are:

• BS or MS degree in Electrical Engineering / Microelectronics, 1 year experience in Quality or (Field) Applications
• Languages:
  • Italian / German (B2) based on location and English as company-wide language
  • other European language helpful
• Driving license
• Willingness to travel on business
• Teamwork mindset
• Mindful communications
• General Microsoft Office and web based applications